How To Cancel Xfinity - DeviceMAG conversation on the phone? After calling the number provided I was shuffled around(probably in an India call center)about four or five times to a lady who offered to give me back a $20 discount for six months saving me $120 plus another $19.44 in taxes and fees for a whopping total of $139.44. They wouldnt do either back when I balked at the increase to $170. Go get a Firestick at $40.00 per television and all you will be paying for is the internet, no more being billed for a cable box, a dvr you dont even need a phone line. Find help & support articles, chat online, or schedule a call with an agent. The rep answered the phone customer retention and immediately asked what he could do to keep me as a customer. Thats kind of the magic of being a business and not a government they choose what they want to charge for service and its not a Democracy. And it sounds like even worse of a plan. just got off the horn with comcast. Thanks for the advice. Yet Im stuck with all of them. And I agree with what most people say Be Nice, it works! The biggest pain was having to put back in all our tv series into DVR, but our bill went from $208/mo to $99/mo. Had a really nice rep. she gave me the blast package (twice the speed I had) for $20 less a month for a year. Called today to try again-I just want a bill around 150-175, why is this difficult! . :) My account is showing the new rate already though, so I feel fairly confident. How to Change, Move or Cancel Your Xfinity Services - Xfinity He said he couldnt make it a permanent rate. I used your script to start the conversation, and was able to get my bill reduced by 25% while adding additional premium channels and getting a DVR! He then stated that packages are meant to serve as introductory tools for new customers to experience Comcasts amazing levels of service. They are giving out 24 hour free trials. Wish I had other choices for Internet but I dont. Had some luck lowering my comcast bill this week. Is that more for casual use? is offering a better rate and you are considering switching they will most likely ask you when you want to stop the billing with us lol. Called back, that department was closed, tech guy changed service back at an even higher cost, now I have to call Monday to truly cancel service. Fees used to be less, hence why it only used to cost like $160-ish. If you need more help with your existing Norton subscription provided by Comcast, please contact Comcast at 1-800-XFINITY. No installation fees. Thanks for the helpful tips. Comcast knows how the economy is crippled yet, they keep increasing rates. broadcast TV fee & sports fee is $10 Very pleased with the outcomeassuming my bill is correct next month. I find this incredibly silly and unnecessary, as I prefer the efficiency and security of having a documented convesation; with internet chat, at least, they cant over-commit and under-deliver (especially with non-recurring discounts!) Your paying 2 bills. I have utilized the online chat channel to lower my bill for years. Ten bucks may not be the deal for you (hence the reason for the call), but if those codes are still on your account, for some reason their system will not display any better offers to the retention specialist (their hands are tied.) We created the contract renewals page to let our customers know 60 days in advance of any program contract expiration, which will be updated to reflect status changes to the listed channels. Your company is still making lots of money off of me, even if you reduce the bill $30/month. Lets see, you have the infrastructure already in place (cable lines already laid, a connection to my house, etc. However, we are unable to offer you a cheaper rate than what you are currently paying right now. Its a 2 year package but after 1 year I have to pay the HD fee ($9.95) and the premium stations are no longer free. The offers or promotions to get are the no contract 1 year deals that lock in your rate for 12 months without penalty. $80 a month defeats the purpose of saving by also having to subscribe to Roku, Netflix, etc. I cut the cord. Its really an easy system. It really depends on who you get on the line with whos willing to help you out. I actually found out I could sign up for Directv though Costco! I went thru 1 chat very quickly. I guess I will pay the price for that. Now that Ive woken up and started thinking what am I even paying for,? I looked at the itemization. As on the web site showed a new one, the rep told me the did not have self install kits as Im looking at it online, thier site dated 6/12/2014, today is the 18th! The only alternative we have is Dish. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I spent almost 10 minutes just trying to get to the supervisor (never did) before finally googling and ending up here (thank you!) Used two main arguments, 1) friends paying less and getting more channels and 2) why pay 100+/month when I could be doing Netflix/Hulu and paying 15/month. I then added that it appears that I would save $1600 the first year and $720 subsequent years by leaving Comcast for their competition while receiving more channels and cooler DVR features. They do work. Well see how that goes but I locked into a 2 year contract. https://corporate.comcast.com/stories/meet-our-digital-care-team, Hello, Im nearing the end of my 24 month contract and Im looking at possibly renewing into an internet only plan. I just used some of your technique to try to get my bill lowered. I have been with comcast for over 25 years so I think I deserve it(makes me feel good and why cant I feel good!!) @Elfnet Ya I call Bullshit, this is the stupidest thing i have ever heard Comcast cannot kill modems. So, after a year, it would just be the remaining $120 termination fee. Then when I spoke with the rep who handled the line to discontinue your comcast service I calmly told him my findings in great detail. Thanks for providing this empowering forum. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Ive been overpaying for too long, but dreaded dealing with these people. Explained to her that the bill has gone up too much and I would like to cancel. He offered me a triple play package that included phone, Blast Internet, and Digital Starter TV with an X1 DVR, HBO, Cinemax, STARZ, and Showtime along with HD service for $89/month plus $10 for modem rental and taxes and fees extra. our current bill, which reflects the ending of our promotion on the 8th, went to $123 from $75. wow..my comcast bill is 225 dollars right now!!! Also we just got a cable modem on black friday, so we will no longer pay the $7 rental fee, more savings for us!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. THANKS! You seem to get better agents if you actually sign into your account, go to contact us, chat, general billing question. They threw in HBO as well. lolol You have the ultimate decision to go where you want based on your needs but you threatening to cancel is completely fine with me! A month later, I restarted my subscription at the introductory price of about $40.00. Renew 1-year contract. For those of you who get nowhere with negotiating with the reps on the phone could be either; :(, I ou PLEASE get me an amerean yhear you. Bit confused and really not trying to be a jerk here but between article and comments, seeing talks of 8Mbps and 12Mbps?? More money grubbing. Good luck! Can the reps in one of those Xfinity stores be able to give me great deals like the reps in the retention dept? To get my Double [play and switch from DISH whom I LOVED . So a few days ago I tried once more and think I got the first lady again. Nada. So, what she did offer was 12 months of TV+Blast!+HBO for $49.99/mo, or internet only for $54.99. I told the rep that my bill had gotten too high and I was looking at AT&T. Comment-makers location info would be useful in another way. Not bad for a 10 minute phone call! My monthly total cost is $111.30. Now lets see if they get the billing correct going forward. How to renew 1 year contract : Comcast_Xfinity - Reddit Broken down, Supersonic Wi-Fi is really just Xfinitys fastest (and highest cost) internet tiers (Gigabit or Ultrafast plans) paired with a new Wi-Fi 6E router (which they are marketing as the Supersonic Gateway as part of their package Xfinity Supersonic Bundle deal). This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps. 3. I called the number you gave & said I may want to discontinue service, the rep immediately hooked me up! Be nice, explain that you wish you could have all of their great products but just cant afford it and that you know Dish is doing TV & internet for $29 or $34 or whatever the promo is at that time and Xfinity will do whatever they have to do to hep you out. i have a Preferred Plus triple play bundle for 189.95 plus equipment monthly rate is 222.89 before taxes. Thanks! Though I didnt act like I won the lottery, I just plainly said said thank you for your offer and I should be able to pull that off. And dont bother calling tech support to deal with it because you will get run around like an Olympic track star. Did exactly what article said, called 800#, when asked said service cancellation, replied no to is this because you are moving and voila cust service rep on line asking what he could do for me. Timed this and was able to negotiate a new deal in 9mins 55 seconds. Its partly included with my condo fees, thats why I keep it. This is totally upsetting. The person talked me into a package after 2 hours of me trying to cancel my service. Youre lucky. The rep told me that Internet-only deals are fewer, as they do so much with bundles now. Therefore let the games begin, and for that monthly savings, will just continuously be new customers every time a contract runs out. So, I called and spoke real nice to the lady. Anyway, after the convo with the CRA I wound up dropping Showtime (still getting everything else allegedly) i.e. They must know it too. Then you can then cancel that plan without penalty. It was fairly successful I got my bill lowered from $130 to $100, I got the DVR fee waived for a year, and free HBO for 3 months (but I will have to cancel after 3 months or I will be charged). Said that dish is looking more and more appealing every day, and all she said was yeah dish is a good company. But couldnt give me info on X1 boxes, transfers me.new guy tells me to upgrade would be 184 for installation-$99 installation, $39.95 tech fee, $15 cost to change out each box. When I truly examine my viewing habits, I only use: on-demand, starz itself, and ion televison for reruns. Now have DirecTV Now (including HBO) for my live TV for $45/mo, plus I have Amazon Prime anyway, plus just got Hulu basic for $0.99/mo. New deal: Pref. My last bill jumped from appx 182 to $201.90. Called up today and rep was able to offer a 12-month promo to discount bill for same level of service by ~$16/mth, and when promo ends, Id be paying about the same as I was before (barring the yearly increases), so not bad for a few minutes on the phone. Saving $100/month and getting more to boot. [Account] 2 year contract endingnow what? - Comcast XFINITY I called the 800 number today as my bill just went up from $34.99/month to $66.99. I then gently added, this hardly seems fair does it? The flabbergasted rep said hold one minute and Ill see what I can do. Even found out she was from the Philippines so I mentioned I had been there. So I called DirectTV and had them on my other phone, they quoted me: To do so, click on the chat icon located at the top right of this forums page. You might feel as ripped off as I do, but we arent by definition being scammed. This is crazy. You may be saving some dollars while increasing your service. How To Cancel Your Internet Service - Forbes Im seriously thinking of going to basic cable. My contract sending how do I renew my contract to keep my same bundle? I moved to Pennsylvania and was told by the Real Estate agent that Comcast was the only provider. Cancel If Needed #10. Or should I say FRAUDCAST!!!! I have Centur Link DS slow or Com SUCKS. Maybe I am grandfathered in. Their Answer $150 / Month. The thing I was trying to do was lower my bill before the terms expired. (They know that AT&T is putting-in crazy fast Internet in my neighborhood right now, and targeting Comcast customers. Hi, I just wanted to let you know that I just used your information to negotiate my bill back down to the original promo price with DVR thrown in for free and 3 months of HBO free. If you have questions about your services, we're here to answer them. All you have to do is enter your address and sign in to update your plan. she instructed me to remove services I am not using and that is how she would help me lower my bill. Any channels worth a darn to look at are all being moved up to the Digital prefered tier so even having the basic tier is worthless! Im expecting the new total to be b/t $10-$12 more than what we were paying, but about $40 less than what comcast was trying to charge us. So, I dont know who talked to, but its not what comcast does. My 2 year contract just ended and my bill went up almost $30. My promotional period for Performance Internet ended, and they were charging me $75/month (includes the modem rental). I dont need 300 channels and I dont feel bad for doing this, Im saving my money and my neighbors money too. (4) Negotiated Rate: Following your advice, reduced the rate back down to $120/month, but with one big Catch 22 . Their power is limited as far as lowering bills without drastically lowering service level. Its ridiculous. I will be sure to pass your advice on to my 86 year old, blind mother-in-law who is paying an outrageous amount for her cable television. Four months ago my TV +Net jumped from 84.14 to 147.97 and because I had an automated payment I didnt know that for while. I had to call a few times until I got someone willing to help me, she put me in a Multilatino Ultra package (a lot more channels!!) I saved almost $100 by switching. It took me three calls and I got again the same promotional rate for a full year again with Starzz included. Xfinity TV Programming Contract Renewals FAQs I called to seriously cancel service. We had to call at least once a month because our Internet would lag so bad we couldnt even check our bank statements without timing out. I followed your instructions (the phone prompts, of course have changed). Ned M, did you mean 10%, 20%, or 50%? I added the commas and or that you accidentally forgot! Never heard back. So it said on the website. Because of this, the normal pricing will jump $30-$100 a month, literally, once your package pricing expires. Im a girl on a budget so that was $20 I did not want to pay, Called to try to get it decreased and was told the only thing I could do would be to buy the modem to have the equipment rental of $11 taken off. for a mandatory regional sports fee. Plus for $49 instead of $59 which by then had turned into $89. You wouldnt. Your recommendation worked perfectly, I contacted 800-266-2278 and indicated that I was considering disconnecting the service. Additionally I was comped Starz for two years and given a $10 monthly credit for the next twelve months for a total of $120 credit. I ordered the better offer with the X1 system, self install kit to save $69 service fee, Im tech savy and can plug wires in an do checks. $9.95 DVR fee I did save a lot of money because I did my due research before committing to a plan. Ah, well. Can the other providers be any worse? Our package expired, our bill went up $40. You need not fool yourself. If you feel competition between the little guy and huge companies is good, good for you., I dont. For $110 after tax I got 50mbps downstream, and limited basic cable with HBO and some other crap (which we dont watch). Thats why we need government. They told me the only offers they can give me must raise my bill at least $10/month. That costs anywhere from $25 to $40 per month. $9.95 digital converter fee DocID: v137711749. I feel like Comcast is forcing me to go to FIOS because no one will help with a Triple Play package. Call back and get it lower. I never wanted it to begin with, they through it in one time! Just know that the prompts have changed if you want to get to the Customer Care team you have to click the prompt that says Cancel all service that will route you to the folks who will give you the old package pricing. (E.G: the full cost for Starter cable and Performance internet is $126.95. Retention specialists do have a few more options available to them that really arent available to anyone else but even these are either just the same rates that are available to new customers and generally mean an *increase* in services or just a standard $ amount off to keep you for 6 months. Ill just sneek it on later once the dust settles afer the installation, you married guys understand? I told them that RCN and Fios had better deals for the same tier internet and Comcast wouldnt budge. Good luck! I didnt have any internet and thats why I had to chat with them via the direct internet cable connection. You : We like the HD service. Id settle for a loyal customer discount. the rep I spoke with was able to get us down to $80. And this is December 2018 (adding date for future reference). It has all of the channels that I watch anyway, and I dont have to pay extra fees. I will make my call today, and make sure I pay attention to the little asterisks, if you will, that tricked people like Lori (above) as well as myself. I just now did it with great success! But I told her I dont need the extra channels. That made me a little happier. I asked about lowering my package because I do not need the speed that I have and the rep insisted that I should not lower from 25mb to 10mb that I would not be able to stream Netflix. He just got At&T hooked up after 4-weeks of no cable/internet and said that At&T has a ton of their own issues you have to deal with, although he has a lowered bill for a year :-). Since I have been a customer for over 20+ years. therefore, her logic is to reduce my digital preferred . There are no contracts with Comcast unless you physically sign your name. I have a package now where HD is included free for the first year but after the first year I have to pay extra for it. Gentleman explained why my bill went up (promotion ended) and said hed like to check if there was any other package he could find that met my needs. Forget calling customer service! Visit your local Xfinity Store. How to Renew 2 Year Contract for Same Price? : r/Comcast_Xfinity - Reddit Has anyone been able to negotiate a better deal while still on contract. Yet, when I spoke with the CS she did not have it. I already had Netflix. They arent at the top of the food chain because theyre the best, but because theyve bought the most politicians. Looking to renew Xfinity Contract : Comcast_Xfinity - Reddit Here is a copy of the transcript from my recent online chat with Comcast. Youll still have to finish your remaining contract if you are in one but, for instance, if youre paying $139 for a triple play with 15 mos left on your contract and you get a mailer advertising a similar package for $99 you simply go to their online chat and tell them youd like to switch to the new pkg because of financial hardships. We dont watch either of those and told her that. Right on the money (literally), speak to a retention specialist. Chris : Thank you for being a Comcast customer! Evidently, threatening to cancel doesnt cut any ice any more. This is just ridiculous. Only options are dish and directv. The FCC is enemy #1 to Comcast, write them and tell them they need to stop the big GREEDY bully Comcast! I just checked my cable and they had switched it already, but instead of them dropping Showtime, they dropped HBO and included Starz! Ive tried 3 different times in the last 6 mos to call in and lower my bill. The best I could do was them taking $15 off the service and throwing in HBO for 6 months. I did call a few months ago and got my bill dropped by around $15. While ordering online, you can select self-install package $0. Silly games we must play for this monopoly. Cookie Notice They told me you would have the offer I just quoted. The cord cutting gurus tout cutting the cord but they are totally ignorant about Comcast and its games. I will respond to your direct message. I just re-negotiated by annual triple play cost on the day it expired and was told verbally and in writing (an email from Comcast) that my triple play cost would be $149.99 per month. They came back and offered the same double play with Basic+ TV, 25 Mbps internet, Streampix and HBO(not 3 mos., but for the entire term) for just $39.99 for 1 year with a guarantee of no increase until April 26, 2018! Since I got such a low price for so long I figure it all averages out. Bait and Switch? So I called the number and it transferred me to their loyalty department. Not a huge difference, but you gotta nip escalating costs in the bud, right? :). just for a mandatory broadcast fee and $3. At this point I was so upset that I said Im done. Nothing but a bunch of liars there. Would like to get cheaper internet and phone, but not sure which company can offer the speeds that comcast offer and i want to keep my email address. Well that folks is whats going on in the Cable/Internet world and dont kid yourself EVERY COMPANY OPPERATES THE SAME WAY weather you threaten to switch to AT&T or DIRECTV ETC, you will still be given an introductory price followed by an inevitable increase back to FULL RATE. Contract renewal Solved Hello, I'm nearing the end of my 24 month contract and I'm looking at possibly renewing into an internet only plan. 8. Thanks in advance. Finally a rep. I called Comcast today to try and reduce by $219 bill. We currently have HD preferred with HBO and STARZ. This advice worked for me. This was a very helpful article. Even a lower contract offer, would still be more expensive with cancellation fees vs. having the higher, no contract, price. See if you can downgrade to a starter double play. Theyhave been calling lately to offer a bundle. They told me my $34.99 promotional deal ended, went up to $44.99 and then stated my bill will be going to $80.00. Since we will be moving within the next year, I dont want any long term contracts. You can email a cancellation . History, Food, Nat Geo, Science, Travel, Discovery, TLC. I agree! Well, thanks, Cate. My contract sending how do I renew my contract to keep my same bundle? Im astonished, to be honest. was free with 11 channels. I ended up saving $21/month. Hi, I want to renew my discount 1-year contract (which will end on Aug 19, 2021) as my roommate and I will continue to live at the current address. What is the direct phone number to the retention center or the loyalty department? Not even 3 months of free HBO? and he said no. LOL! So 56 dollars cheaper than what it was going to be. Dont call unless you absolutely have to. They were able to hook me up with a 49.99 for 100mbs after a couple questions. I told her I had checked and could only find deals for first time customers. Every thing I need from the internet seems to be working without their equipment. There are also network ready boxes that you can connect from the modem using a CAT5 or 6 cable and you can have all the channels, record as many shows even add external drives to increase the number of shows you watch. I called to cancel and they would not budge on the $49.99 regular rate so I cancelled and they said ooook. I always get the 12 month price guarantee. Very nice! While there are some exceptions, most Comcast regions have NO cablecard fees at all, regardless of your TV or bundle package.so there wouldn't be a charge anyway. All you have to do is pay a one time charge for either the firestick or the Channel Master DVR+, or there is the ROKU 4 and if you purchased a 4K tv it will be the first ever youll see the full function of your 4K tv. I know call to cancel a portion of your service and wait for the next billing cycle; theyll change your name to ASSHOLE Smith and you can negotiate free service for life! I will press for help online and even insist, but I predict having to call in, in the end. Why do I feel like Im talking to a used car salesman every time I talk to Comcast support? I told the phone-bot I had a question about disconnecting service, told the service rep about a competitors price ($50/month) and told them I wanted to leave for the competitor unless they had discount or deal I wasnt aware of.
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