This level of confidentiality is appropriate for complainants seeking personal relief, such as veterans, dependents, and contractors, or for complainants comfortable being identified if needed regarding concerns involving VA programs and operations. The FTC is the nations consumer protection agency. Information that is received by the OIG Hotline is reviewed to determine if DHS OIG investigation or referral to a more appropriate entity is warranted. Recommended Practices for OIG Hotlines Page 2: . You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. For more information click here: http://www.ICE.gov. I am filing a mandatory disclosure as required by the Federal Acquisition Regulation (FAR) clause. Office of Personnel ManagementOffice of the Inspector General, Pandemic Response Accountability Committee, Audit of Claims Processed in Accordance with the Omnibus Budget Reconciliation Acts of 1990 and 1993 at All Blue Cross and Blue Shield Plans for Contract Years 2019 through 2021, Audit of the U.S. Office of Personnel Managements Retirement Services Settlement Process, Open Recommendations Over Six Months Old as of March 31, 2023, Semiannual Report to Congress October 1, 2022 March 31, 2023. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. A: Generally, an investigation is carried out to resolve specific allegations, complaints, or information concerning possible violations of law, regulation, or policy. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Submit an Online Complaint Form Whistleblower Protection Information | Office of Inspector General efficient at processing incoming complaints. Please report as much detailed information as possible such as: Who? OIG Hotline Contact Form - Veterans Affairs Secure .gov websites use HTTPS U.S. Department of the Interior The best method for filing an IG complaint is by filling out the AF Form 102, Inspector General Personal and Fraud, Waste, and Abuse Complaint Registration, available on the Air Force Publishing website. Hotline FAQ - Veterans Affairs Complainants who file anonymously, or those requesting confidentiality, should understand filing as such may hinder the OIG's ability to thoroughly pursue their complaint. DHS Office of Inspector General/MAIL STOP 0305 To report a complaint, please select the OIG Hotline option at the top-right of the page. Q: Can employees conduct their own audio/video recording of OIG interviews? Write or email your complaint to USPSs Consumer Advocate office at. Visit Consumer Alerts. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov File a complaint about theft, fraud, or waste by USPS employees If the allegation does not fall within the scope of DHS OIG's jurisdiction, that information may be forwarded to the appropriate agency or authority for their review. Allegations may be made anonymously or you may request confidentiality. A: No. Secure .gov websites use HTTPS Travel Fraud Do you need to obtain federal agency records held by the DOI OIG? An official website of the United States government. Department Administrative Order (DAO) 207-10, Department Organization Order (DOO) 10-13, Attorney General Guidelines for Offices of Inspectors General with Statutory Law Enforcement Authority, National Oceanic and Atmospheric Administration, National Telecommunications and Information Administration, National Institute of Standards and Technology. VA Inspector General Hotline (53H) Share sensitive information only on official, secure websites. OIG initiates investigations based on information received from a variety of sources, including: OIG's fraud, waste and abuse hotline; Departmental, GAO, and DOJ referrals; Congressional requests; and referrals from OSC regarding whistleblower disclosures. NSA OIG maintains a Hotline to facilitate the reporting of allegations of fraud, waste, abuse, and mismanagement in NSA programs and operations, as well as violations of law, rules, and regulations by NSA employees, contractors, and assigned military. Recording is to the benefit of all parties, because it ensures that a definitive record exists of both what was asked and the information provided in response. Washington, DC 20416 COVID-19 UPDATE: Please note, complaints received by physical mail will experience a processing delay. You have the option, however, of requesting records through a Freedom of Information Act (FOIA) request. A: In addition to the Inspector General Act and the Departmental directives referenced above, OIG investigations are conducted in accordance with the Quality Standards for Investigations issued by the Council of Inspectors General for Integrity and Efficiency (CIGIE), and the Attorney General Guidelines for Offices of Inspectors General with Statutory Law Enforcement Authority. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Share sensitive information only on official, Hotline Complaint Form Link Report Fraud, Waste, or Abuse. If you have a question regarding an SBA loan or any SBA program, please contact your local SBA District Office or the SBA Answer Desk by telephone, 1-800-U-ASK-SBA (1-800-827-5722), by email, answerdesk@sba.gov, or speak with an American Sign Language (ASL) interpreter via videophone at 855-440-4960. Top Secret materials, for example, may not be sent via U.S. mail. Share sensitive information only on official, secure websites. Q: What are an employee's rights in connection with a criminalOIG investigation? For a case that has been declined for potential criminal prosecution by DOJ, or did not require referral to DOJ, the employee may receive a written advisement to such effect and the employee must then fully cooperate with OIG. An official website of the United States government. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). For further information, please see Top. If interviewees wish to request transcripts of their recorded interviews, OIG has procedures by which such requests may be made and will be processed. Anonymous complaints may . A: If OIG contacts an employee concerning an investigation, that employee may inform his/her management of that contact. The OIG hotline is not meant as a primary crisis response line. Federal Employees Retirement System (FERS). A .gov website belongs to an official government Determine the best method to address your issue. 245 Murray Lane SW VA employees should not send personally identifiable information (PII), protected health information (PHI), or other VA-sensitive information using the OIG web forms. How? Do not use our hotline to report emergencies. For Fiscal Year 2020, OIG auditors recommended that $23,522,728 be returned to the OPM trust funds, and OIG investigations resulted in the recovery of $16,331,387. An official website of the United States government. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. DAO 207-10, Section 2, makes clear that the Inspector General Act authorizes OIG to have access to all records, communications (e.g., e-mail, voicemail, instant messaging), reports, audits, reviews, documents, papers, recommendations and other material available to the Department that relate to Department programs and operations. OIG is authorized to access electronic records and data systems such as computers. Share sensitive information only on official, secure websites. The most common types of complaints investigated by the OIG fall into the following categories: Crime, gross misconduct, or conflicts of interest involving OPM employeesand/or contractors; Fraud, waste, or abuse relating to OPM programsand operations, including: Federal Employees Health Benefits Program (FEHBP). To report undocumented immigrants, please call the U.S. Immigration and Customs Enforcement (ICE) at 1-866-DHS-2-ICE to report suspicious activity. The NSA OIG Hotline is staffed by OIG Hotline managers, who review complaints and determine . If you have not already read the section entitled "Complaint Investigation and Resolution", it is recommended you do so now. 3, authorizes the audit, investigation, and evaluation of OPM programs and operations as well as the collection of related information. If you need assistance, please visit our Frequently Asked Questions page or call the OIG Hotline at 1-800-MIS-USED (1-800-647-8733) Operators are available*: Get email updates on the latest OIG news. A threat by another member of the Service or Federal Government employee that indicates a determination or intent to kill or cause serious bodily injury to members of the Service or civilians, or damage to military, Federal, or civilian property. Report Fraud/OIG Hotline To report suspected cases of fraud, waste, or abuse in Federal HHS programs, use our online OIG Hotline form. Management has a greater responsibility to avoid any action that could create a chilling effect on employee cooperation with OIGs investigation. Serving as the nation's resource on the issues of missing and exploited children, NCMEC, a private, (501)(c)(3) nonprofit organization provides information and resources to law enforcement, parents, children including child victims as well as other professionals. Lock OPM employee and/or contractor misconduct, theft and/or fraud. Other Violations of Federal Laws and Regulations, Certain matters may be better resolved through other channels, instead of the DOC Hotline. and mismanagement in NASA's programs to the OIG. As a result, the OIG Hotline helps ensure the proper and efficient use of taxpayer dollars for the American people. Cooperation includes being fully candid and forthcoming when interviewed and providing any requested records in the employee's possession or to which he/she has access. Instead, please contact the OIG Hotline at 202-647-3320 or 800-409-9926. Or by mail: NASA Office of Inspector General P.O. For questions and information regarding the U.S. Customs and Border Protection (CBP), please call the CBP INFO Center. The Allegations that should be reported to the OIG Hotline include, but are not limited to: Employee corruption, civil rights and civil liberties abuses, program fraud and financial crimes, and miscellaneous criminal and non-criminal activity associated with waste, abuse, mismanagement or misconduct affecting the programs and operations of the U.S. Department of Homeland Security (DHS). HOW TO FILE A COMPLAINT (Espanol) (Print these instructions so you may have them on hand while reviewing the Personnel Complaint Affidavit. Contract and Grant Fraud Anonymous complaints may limit our ability to process your complaint as we are not able to contact you for additional information or clarification. Employment related grievances or complaints against management officials unless part of a whistleblower claim. Direct links to specific offices for reporting some common issues are as follows: Submitting repeated complaints to DHS OIG regarding the same matter will not result in faster or additional action. or https:// means youve safely connected to the .gov website. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. To prevent even the appearance that they are withholding pertinent information, employees should avoid narrowly construing interview questions or record requests, and promptly provide requested records. DHS Traveler Redress Inquiry Program (TRIP) Office. Q: What matters does OIG investigate and how do they originate? OIG Hotline Standard Complaint Form. Complaints & Requests | Office of Inspector General, U.S. Department of *Note: By U.S. mail, specified courier, or in person are the only authorized means for a person to file a complaint to the SBA OIG involving national security or "classified" information. Routine Uses: The information requested on this form may be shared with OPM personnel as well as externally as a routine use to others outside of OPM, including contractors or other law enforcement personnel who need the information to assist in the investigation of OPM programs and operations. Conflicts of Interest and Ethics Violations Our Oversight - Office of the Inspector General In the interest of transparency, we are providing these FAQs to promote greater understanding of our processes. In the near future, we will process all written complaints received and resume normal operations. The OIG Hotline is a component of the OIGs Office of Investigations, which oversees the hotline through which complaints and information are received. Locate the OIG of the federal agency involved in your complaint, or report it to the Government Accountability Office (GAO). You may also call, mail, or fax us using the information below. Options include opening an OIG review (audit, evaluation or investigation); referring the matter to DOC management for review and corrective action, if warranted; referring the matter to another Federal agency; or taking no action (allegations that do not involve a potential violation of law, rule, regulation, or policy as well as allegations with limited specificity or merit may be closed with no further action). ) or https:// means youve safely connected to The report will be reviewed within OIG to ensure that it is fact-based, objective, and clear. Step 1: Determine the Best Method to Address Your Complaint. The Inspector General Act of 1978 gave the Office of the Inspector General (OIG) the authority to accept complaints from the Office of Personnel Management (OPM) employees, contractors, and the public concerning criminal activity, fraud, waste, abuse, and mismanagement of OPM programs and operations. File an Online Complaint | Office of Inspector General OIG 1900 E Street NW Room #6400 Follow us on Twitter, Privacy Policy |Linking Policy |Accessibility |IG NET |USA.gov |Vulnerability Disclosure Policy.
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